1. Consultation

1.1 Initial Consultation

S+M Recovery initiates an in-depth discussion with the client to understand their sauna requirements, preferences, and spatial constraints.

1.2 Client Communication

Effective communication is pivotal. We encourage clear dialogue to ensure alignment with client expectations throughout the project.

2. Questionnaire

2.1 Detailed Requirements

Clients must complete a detailed questionnaire outlining specific needs such as sauna size, seating layout, heating preferences, and any special requests.

2.2 Accuracy

The client is responsible for providing accurate information to facilitate the design and construction process.

3. Provide Floor Plans or Photos

3.1 Visual Aids

Clients are encouraged to provide floor plans, photos of the installation area, or examples of preferred sauna styles to assist in the design phase.

3.2 Inspiration

Client-provided samples or references help ensure the final sauna design meets their aesthetic and functional requirements.

4. Design and Rendering Options

4.1 Rendering Services

Options include 2D and 3D renderings of the proposed sauna design.

• Cost: Residential 2D or 3D designs incur a fee of $400.00. Commercial projects are quoted individually.
• Rendering Cost Deduction: The $400.00 residential rendering fee is deductible from the final invoice upon completion of the sauna if rendering services are chosen.

4.2 Feedback and Adjustments

Client feedback is incorporated to refine the sauna design until final approval.

5. Approval and Deposits

5.1 Confirmation

Upon approval of the final sauna design, a non-refundable 50% deposit is required to initiate production.

5.2 Production Timeline

Build-up dates and timelines (typically 8-16 weeks) are communicated based on design complexity and current workload.

5.3 Refund Policy

• Deposit Refunds: The 50% deposit is non-refundable once production commences, except under exceptional circumstances.
• Cancellation Before Production: Full deposit refund if cancelled before production starts.
• Cancellation by S+M Recovery: Full deposit refund if we are unable to fulfill the order due to unforeseen circumstances.
• Rendering Costs: The $400.00 residential rendering fee is non-refundable once rendering services commence, unless cancellation occurs before rendering initiation.
• Approval of Refunds: Approved refunds are processed promptly, with funds reimbursed within 7 business days from approval.

5.4 Notification

Clients are promptly notified of any changes to production timelines or unforeseen delays affecting delivery.

6. Production

6.1 Manufacturing

Our products are sustainably sourced and manufactured either overseas with our partners or locally in Melbourne, aligning with project specifications and sustainability goals.

6.2 Progress Updates

Regular updates regarding production stages keep clients informed throughout the manufacturing process.

7. Completion and Final Payment

7.1 Notification

Clients receive prompt notification upon completion of their custom sauna.

7.2 Final Invoice

A final invoice detailing remaining balances, including deductions for rendering costs, is issued 1 day before dispatch.

8. Delivery

8.1 Dispatch

Delivery occurs upon full payment receipt and is scheduled based on client location.

• Delivery Times: Local deliveries may facilitate same-day dispatch, while interstate deliveries typically take 7-10 days.

8.2 Shipping Costs

Shipping costs are included in the final invoice unless otherwise specified.

8.3 Inspection

Clients must inspect saunas upon delivery. Any damage or discrepancies must be reported to S+M Recovery within 48 hours for resolution.

9. Installation Options

9.1 Professional Installation by S+M Team

Includes delivery, installation, and commissioning by licensed professionals (builders, plumbers, electricians) ensuring a seamless process.

9.2 Client Installation

Detailed instructions are provided for clients opting for self-installation.

• Support: Our team remains available for consultation and support during client-led installation.

10. Warranty

10.1 Coverage

S+M Recovery warrants all custom saunas free from defects in materials and workmanship under normal use for [X years/months] from delivery date.

10.2 Defect Resolution

For warranty claims:

• Timely Response: We aim to address defects within 7 business days of notification.
• Repair or Replacement: Depending on defect severity, S+M Recovery will repair or replace faulty components. Clients will receive a cost estimate for parts replacement approval.

10.3 Exclusions

Warranty excludes damage due to improper installation, misuse, neglect, alterations, or natural disasters.

11. Post-Installation Support

Comprehensive support is available post-installation for any inquiries or issues with the custom sauna.

12. Consumer Laws

12.1 Statutory Rights

These Terms do not affect your statutory rights under Australian Consumer Law (ACL).

12.2 Guarantees

ACL guarantees regarding quality, fitness for purpose, and performance apply to goods and services provided by S+M Recovery.

12.3 Remedies

Failure to meet ACL guarantees may entitle consumers to remedies such as repair, replacement, or refund.

12.4 Contact

Contact us immediately for concerns regarding ACL guarantees or for more information via [Contact Information].

13. Miscommunication Disclaimer

13.1 Responsibility

S+M Recovery is not liable for miscommunication, incorrect information provided to our team or designers, or measurement inaccuracies.

13.2 Measurement Verification

We strongly recommend using our 2D or 3D rendering services to finalize designs before production to prevent errors.

14. Additional Services and Partnerships

14.1 Licensed Professionals

Collaboration with licensed builders, plumbers, and electricians ensures high-quality installations.

14.2 Architects, Designers, and Interior Designers Network

Clients benefit from a network of professionals for comprehensive wellness centre projects.

14.3 Comprehensive Solutions

S+M Recovery provides a seamless one-stop-shop experience, managing all aspects from design to installation efficiently.

15. Liability

S+M Recovery is not liable for indirect, consequential, or incidental damages arising from custom sauna use.

16. Governing Law

These Terms are governed by the laws of Australia. Disputes are exclusively resolved in the courts of Australia.

17. Contact Information

For inquiries regarding these Terms or our services, contact us at:

• Sarah: 0423-894-984
• Michael: 0477-888-262

Effective Date: 15/08/2023

These Terms & Conditions ensure transparency, clarify responsibilities, and safeguard both parties involved in custom sauna projects with S+M Recovery. For any further questions or information, please reach out to us.